Past Due List

The Importance of Documentation and Communication – Simplified

All companies have heard the phrases “We’ve never received that” or “I think it’s being processed, I’ll get back to you” with regard to past due accounts. Without an effective means of recording notes, promised payment dates, and confirmation of sending and receiving important documents, staff members face the insurmountable task of piecing applications together in order to achieve “organization”, or the paste any number of spreadsheets in effort to track events – another organizational challenge in itself.

The importance of communications both internally and with clients cannot be overstated. Without effective communication, accurate records of communication, and the appropriate tools to accomplish this, firms run the potential risk of losing significant revenue and a part of their current client base. After all, it is commonly heard that it is much easier to maintain and work with an existing client than to find and gain a new one.

CollectSoft© provides a simple, concise view of past due accounts, which lists all documents that are thirty (30) days past their due date. With one click,  staff members can update client status, send notes to client, and also send letters and appropriate documentation. And staff members can also add past due accounts to the Task Call list.