Communications and Contact
Information - The Necessities of Today's Business
to record client
communications receive confirmation of these communications
is imperative when determining future terms, and can also provide pertinent detail in the
unfortunate event of the necessity to initiate litigation.
The collection of notes and communications are key functions
of CollectSoft©, providing a clear, concise record of
discussions and communications with clients that become
significantly past due. CollectSoft© enables notes to be accompanied by
contact name, next
contact date, the attachment of documents, and proof provided.
CollectSoft© is designed
specifically with the
collection of accounts receivable process in mind. Tracking client contact detail
is crucial in collecting on your past due accounts, and CollectSoft© provides the
pertinent notes to client files.
documentation provided by clients.
Send confirmation emails of
discussions with specific contact personnel.
specifics of communications, including dates and times
Track Multiple Notes
View and Search Previous
Attach Multiple Documents
Email Documents and Notes
notes across company
notes to setup follow up call for your staff
to track past and future customer behavior
Management can access all client collection activity.
Accounts receivable progress and changes.
can take employees an excessive
amount of time to find and attach
necessary documents, additional email
and important notes - utilizing CollectSoft©
can eliminate this problem.
What are the best practice
in managing accounts receivables?
One of the most important factor in collecting your
receivable on time is to follow practices of the
organizations that maintain 95% collection ratio. Many
associate collection as a aggressive calls from collection
firms, however, this can only be due to minor issues or just
customer is late pay customer. How do you maintain working
relationship and collect?
Squeaky wheal get the grease. You must maintain contacts
with your client base. There are several ways to contact
clients at various stages. It all depends on the dollar
amount and volume of the business your organization must
Companies that have fewer clients with large dollar invoices
may want to take a soft approach to their collection. You
need to be proactive with your contact and ensure that
client knows that you are on top of your collections. As you
can see how all multi billion dollar organizations sent you
updates, statements, and warning as your payments are
lagging. As smaller organization you need to do the same.
Five days after a customer is late, you need to send a
friendly reminder that their account is past due.
Ensure you are sending your customers statements
indicating penalties of late payment.
Give them a reason to pay you early. Discounts work.
Send personal note indicating when you expect respond.
Get client's account representative involved in the
However, cost of managing employees to maintain these
communication can prohibit you from doing so. Utilizing
system that gives your organization the ability to allow for
such function with minimal effort. Give access to Sales
Operations to make sure they are involved with client
account collection process. You do not want them to sell to
a past due client and at times they can use Client request
for new services or products that as leverage to collect.